Frequently Asked Questions
Along with direct ACH or Wire Transfers, we accept Visa, Mastercard, American Express and Discover credit cards, as well as PayPal.
We currently collect sales tax for orders shipping to United States locations where we are required to do so.
We encourage you to provide exemption forms for all states where you have an exemption, as our list of required states updates regularly.
You are welcome to place an order via email at https://crosspart.com/contactus, or on our website either by logging into your account, or placing an order as a new customer
Tracking information will be available online within your customer account, after your order has shipped. Additionally, when your shipping label is created, the tracking information is automatically emailed.
Each CrossPart.com products is backed with a Lifetime Warranty against any manufacturing defect. Please checkout our warranty policy for our warranty.
Sometime but NOT always, CrossPart.com is not an authorized distributor/re-seller of any OEM’s. And also, CrossPart.com products are an alternative to the OEM’s, which are designed and manufactured to be comparable (comp.) in form, fit & function to the part being replaced. For more information about our process
Sometime but NOT always, CrossPart.com is not an authorized distributor/re-seller of any OEM’s.
You can either contact us or select “Forgot Password” from the login page.
Your email address is your user ID. Because of this please contact us to update your email address.
THIS PRIVACY STATEMENT MAY CHANGE FROM TIME TO TIME, SO PLEASE CHECK BACK PERIODICALLY. YOUR CONTINUED USE OF THE SITE EVIDENCES YOUR ACCEPTANCE OF THIS PRIVACY STATEMENT.
CrossPart.com collects personal information from you when you register with us as a customer, when you contact us with questions about our products and services, when you sign up for our newsletter, when you purchase products from the Site and when we otherwise notify you at any other point on the Site. CrossPart.com asks for some or all of the following information from its customers and potential customers: your name, address, city, state, postal code, email address, telephone, country, facsimile, username, password, your permission to contact you with relevant updates about our products and services, credit card number or other billing information (including account, routing and similar numbers), signature and any other gathered information. CrossPart.com may also gather Internet address and URL information from people who access the Site. In addition, if you contact CrossPart.com or CrossPart.com contacts you, CrossPart.com may keep a record of that correspondence.
CrossPart.com uses personal information for
(i) billing/payment purposes,
(ii) general contact information (i.e. to communicate with you),
(iii) in case of an emergency,
(iv) for teleconferencing,
(v) to send paper copies of legal forms, contracts, invoices, etc., to you,
(vi) to identify you on our system,
(vii) to identify the legality of signed documents or contracts, and
(viii) as otherwise reasonably required in order to conduct business with you. These uses are strictly enforced at CrossPart.com
CrossPart.com will not disclose any of your personally identifiable information except when CrossPart.com
(i) has your permission,
(ii) believes release of your personal information is appropriate to comply with the law,
(iii) is enforcing or applying this Privacy Statement or our Terms of Service and other agreements,
(iv) is protecting the rights, property, or safety of CrossPart.com, our users, customers or others. CrossPart.com will share your personal information with other companies and organizations for billing/payment purposes, credit card or other payment clearance, fraud protection and credit risk reduction.
In addition, please note that your personal information is one of our assets and, as such, we may sell or transfer your information as part of the sale or other transfer of all or substantially all of our assets or all or substantially all of a division, section or other distinct portion of our business.
Please be aware that the Site contains links to other Internet sites. CrossPart.com is not responsible for the privacy practices of those other sites. Be aware when you leave the Site you should be sure to read the privacy statement of each Internet site that you visit.
CrossPart.com uses industry standard security measures to protect the loss, alteration, misuse, or theft of your personal information contained on its system. However, no system is 100% secure and your personal information could be compromised by third parties if such systems fail. Further, information sent to CrossPart.com via the Internet is not and cannot be protected by CrossPart.com during transmission. The Internet is not 100% secure. Outside users may intercept any information sent to CrossPart.com via the Internet at no fault of CrossPart.com. CrossPart.com recommends that you do not divulge your password to anyone. CrossPart.com will never ask you for your password in an unsolicited phone call or in an unsolicited email.
PLEASE READ THESE TERMS AND CONDITIONS OF SALE ("SALE AGREEMENT") VERY CAREFULLY. THE CUSTOMER AGREES TO BE BOUND BY THIS SALE AGREEMENT AND ACCEPTS ITS TERMS AND CONDITIONS (UNLESS THE CUSTOMER HAS SIGNED A SEPARATE FORMAL PURCHASE AGREEMENT WITH CrossPart.com, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN).
IMPORTANT INFORMATION ABOUT THIS LEGAL CONTRACT
This Sale Agreement is a legal contract between the Customer and CrossPart.com. (hereinafter referred to as "CrossPart.com"). The Customer accepts this Sale Agreement by making a purchase, placing an order, or otherwise shopping on the Site. (References to "you" or "your" shall relate to the Customer; references to "CrossPart.com" shall relate to CrossPart.com , its Authorized Dealers and Service Centers, and its affiliates.) The terms and conditions of this Sale Agreement are subject to change without prior notice, except that the terms and conditions posted on the Site at the time the Customer initially places or modifies an order will govern the order in question.
This Sale Agreement constitutes the entire agreement between the Customer and CrossPart.com relating to the purchase or sale of goods or services on the Site. The Sale Agreement may only be modified or terminated with regard to goods or services that have been purchased or sold on the Site in a writing signed by CrossPart.com. Electronic records (including signatures), that are otherwise valid, shall be accepted under the Sale Agreement. The Customer consents to receiving electronic records, which may be provided via a web browser or e-mail application connected to the Internet; consumers may withdraw consent to receiving electronic records or have the record provided in non-electronic form by contacting CrossPart.com.
In the event of any conflict between the terms and conditions stated on your purchase order and this Sale Agreement or any terms and conditions on our invoice, you agree that the provisions of this Sale Agreement and our invoice shall control.
THIS AGREEMENT AND ANY SALES HEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF NEW JERSEY, USA, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. THE CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL OR STATE COURTS LOCATED IN USA FOR PURPOSES OF ANY SUIT, ACTION OR PROCEEDING ARISING OUT OF THIS SALE AGREEMENT.
TITLE | RISK OF LOSS
Title to goods herein being purchased passes to the purchaser upon delivery of the goods to the purchaser, unless otherwise specified. Loss or damage that occurs during shipping by a carrier selected by CrossPart.com is the responsibility of CrossPart.com. Loss or damage that occurs during shipping by a carrier selected by Customer is Customers responsibility. Title to software will remain with the applicable licensor(s).
If goods herein being purchased are being purchased for purposes of export, the Customer must obtain from the federal government certain export documentation before shipping to a foreign country. Any and all liability is only for the products purchased.
GENERAL LEGAL DISCLAIMER
CrossPart.com HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
PRICING AND INFORMATION DISCLAIMER
All pricings are subject to change. For all prices, products and offers, CrossPart.com reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
While CrossPart.com uses reasonable efforts to include accurate and up-to-date information on the Site, CrossPart.com makes no warranties or representations as to the Sites accuracy. CrossPart.com assumes no liability or responsibility for any errors or omissions in the content on the Site.
LIMITS OF LIABILITY
CrossPart.com will not be liable for lost profits, loss of business or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. CrossPart.com will not be liable for products or services not being available for use or for lost or corrupted data or software. Customer agrees that for any liability related to the purchase of products or services, CrossPart.com is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase(s) under this agreement.
ORDERS | PAYMENT TERMS | INTEREST | TAXES
Orders are not binding upon CrossPart.com until accepted by CrossPart.com. Terms of payment are within CrossPart.com sole discretion. Invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice. CrossPart.com may invoice parts of an order separately. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law. The Customer is responsible for sales and all other taxes associated with the order.
We offer a 30-day return policy on select items
All chemicals are non-returnable. (Part Numbers: C-####)
PPE (Gloves, masks, gowns, etc) & Covid tests are non-returnable
Customers have 7 business days from the receipt of their order to contact us regarding order discrepancies.
All our products are backed by a one year warranty.
Please contact us to obtain a Return Merchandise Authorization Number (RMA #) before returning any items. All returns must include an RMA #
All non-defective products must be returned in new/unused condition with original materials and boxes. (This includes manuals, accessories and any other documentation included with the original shipment.)
All non-defective returns are subject to a 20% restocking fee
Shipping on all non-defective returns is the customer’s responsibility
Our Return Policy is subject to change without notice
This website is operated by CrossPart.com. Throughout the site, the terms “we”, “us” and “our” refer to CrossPart.com. CrossPart.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall CrossPart.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless CrossPart.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at https://crosspart.com/contactus.
Orders are shipped from our facility within 1-3 business days. Your shipment will be sent by the most economical and efficient means, unless you specify a preferred carrier when you order. Shipping charges are calculated and added to your order as it is created, refer to your shopping cart for actual shipping charge. You will be notified prior to shipment if any of your items cannot be shipped via the method you specified. Orders are shipped via FedEx or USPS, we do not ship UPS unless a collect account is provided. All customs duties and taxes are the responsibility of the buyer.
WE SHIP BOTH DOMESTICALLY AND INTERNATIONALLY.
- Estimated Shipping Times
- Ground: 4-7 business days
- 3 Day Select: 3 business days
- 2nd Day Air: 2 business days
- Next Day Air: 1 business day
- International Shipping:5-20 business days
CrossPart.com offers a 30-day return policy on select* items.
Please Contact us to obtain a Return Merchandise Authorization (RMA) number before shipping your product back to CrossPart.com. Returns will not be accepted without a valid RMA number.
All returned products must be in new/unused condition and include all manuals, accessories and any other documentation included with the original shipment in original packaging.
Return Shipping charges is the customers responsibility. CrossPart.com will be responsible for shipping fees on replacements or exchanges.
For your protection, we strongly recommend you to fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery.
Defective returns can be returned to CrossPart.com within 30 days of receipt of item, at our discretion for: credit, replacement, exchange or repair.
Non-Defective returns can be returned to CrossPart.com within 30 days of receipt of item. All non-defective returns are subject to a 15-25% restocking fee.
CrossPart.com reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward future purchases only. Original shipping charges are not refunded on returned items.
If your merchandise package was damaged upon arrival, it is best to refuse accepting the order from the delivery carrier. If you accept the package make sure it is noted on the carriers delivery record in order for CrossPart.com to file a damage claim. Save the merchandise with original packaging and notify CrossPart.com immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify CrossPart.com of damaged goods within 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Contact us to arrange for carrier inspection and a pick up of damaged merchandise.
*Chemicals and PPE are not eligible for returns or exchanges